Support helpdesk
Get help. Talk to sales. Or anything else.
One form, the right inbox. Customer Success replies within one business hour for Enterprise customers, one business day otherwise.
Other ways to reach us.
Email support
support@cloudmonitor.ai — first response within 1 business hour (Enterprise) or 1 business day (Starter).
In-product chat
Customers with the Admin App installed see the chat widget in the bottom-right.
Phone (enterprise customers)
Available on request. Customer Success will set up a direct line during onboarding.
Customer Success office hours
Weekly. Book a 30-minute slot via your Customer Success Manager.
Self-service
Before you open a ticket.
Is there a knowledge base?
Yes — KB articles are linked from the in-product help widget. Most install and configuration questions are answered there.
Where do I report a security issue?
security@cloudmonitor.ai. Encrypted PGP key available on the trust center.
What about billing / invoice questions?
Use the form and select Sales / pricing as the topic. Our finance team responds within one business day.
Still stuck?
Our Customer Success team responds within one business hour.